Shipping & Returns

SHIPPING TIMES: Please note that upon receiving payment, your items will be ready to ship within 2 - 5 business days for local orders. Many items are made to order, and we thank you for your patience! You will be notified by email once your order is ready.

LOCAL DELIVERIES are only made to the following sectors Bella Vista, Parque Lefevre, Costa del Este (Juan Diaz), Pueblo Nuevo, San Francisco + Bethania.

Outside local delivery sectors + Provinces: we will arrange delivery to the nearest Fletes Chavales or Uno Express location available. There is no need to pay an extra charge when picking up your order from these companies as we have charged you the shipping fees for their services. We will email you with the address, business hours, and phone numbers.

INTERNATIONAL BUYERS: Please note that upon receiving payment, your items will be ready to ship within 3 - 5 business days. You will be notified once the package is shipped. Delivery times may vary depending on the country where it is being shipped. 

We use Panama Mail to ship all international orders. You can choose between these 2 services:

  • Envío Certificado: cheaper, longer delivery times, includes barcode for internal package tracking.  
  • EMS - Express Mail Service: a bit more costly, shorter delivery times, includes tracking number for your usage. This will be the only option available if your order weights more than 1 kg (2 lb). 

For international orders, please be mindful of your own country’s customs regulations, as we cannot be held responsible for any taxes, fees, loss or damage resulting from your package’s processing through that system.

Refunds & Exchanges

Due to the nature of our products, we cannot accept returns or exchanges.

However, we want you be 100% happy with your purchase. If you have a problem with your order, please contact us at hola@nativoskincare.com and we will try to remedy the situation as best we can.

With all of this mind, please keep in mind that the products you are buying are handcrafted and 100% natural / organic so they tend to have variations from batch to batch.