Shipping & Returns

Panama Orders

Thank you so much for your continued support and for believing in the effectiveness of our products! It means the world to us! 

SHIPPING TIMES: Please note that upon receiving payment, your items will be delivered within 3 - 5 business days for local orders. Many items are made to order, and we thank you for your patience! 

You will be notified by email and/or Whatsapp to coordinate the delivery once your order is ready for shipping. 

When placing your order, please be mindful that our deadline for local deliveries is 5 business days. We are not able to rush deliveries due to travel arrangements and/or other occasions with specific due dates (birthdays, anniversaries, etc.) but we always do our best to accommodate your order for timely delivery. If you have a shorter deadline, please contact us before placing your order to see how we can best help or to point you towards the nearest retail partner. Thank you for your understanding!

LOCAL DELIVERIES are only made to the following sectors Bella Vista, Parque Lefevre, Costa del Este (doesn't include Santa Maria), Pueblo Nuevo, San Francisco + Bethania. 

Home addresses are preferred as most deliveries are scheduled before or after office hours on weekdays and/or during the weekend. Due to this, unfortunately, we are not able to coordinate deliveries to offices from 8 A.M. to 6 P.M. and/or business days (Monday - Friday). 

Outside local delivery sectors + Provinces: we will arrange delivery to the nearest Fletes Chavales or Uno Express location available. There is no need to pay an extra charge when picking up your order from these companies as we have already charged you the shipping fees for their services. We will email you the tracking code after shipping your order.

International Orders

Thank you so much for your support, trust and for spreading our organic skincare products around the world! We greatly appreciate it!

INTERNATIONAL BUYERS: Please note that upon receiving payment, your items will be ready to ship within 5 - 7 business days. You will be notified once the package is shipped and provided with a tracking code based on your shipping method. Delivery times may vary depending on the country where it is being shipped and the shipping method. Thank you in advance for your patience.

SHIPPING METHODS: We use Panama Mail to ship all international orders. You can choose between these 2 shipping methods:

  • Envío Certificado: cheaper, longer delivery times (20 - 30 days depending of country of delivery), includes barcode for internal package tracking.  
  • EMS - Express Mail Service: a bit more costly, shorter delivery times (1 to 3 weeks depending of country of delivery), includes tracking number for your usage. This will be the only option available if your order weights more than 1 kg (2 lb). 

For international orders, please be mindful of your own country’s customs regulations, as we cannot be held responsible for any taxes, fees, delays, loss or damage resulting from your package’s processing through that system.

ESTIMATED DELIVERY TIMES BY COUNTRY / REGION:

Country or Region Certificado EMS: Express Mail Service
United States 2 - 4 weeks Approx. 7 - 15 days
Central America and Caribbean
2 - 4 weeks
Approx. 7 - 15 days
Canada / Mexico
3 - 4 weeks Approx. 7 - 15 days
South America *
3 - 4 weeks
Approx. 15 - 20 days
Europe
3 - 5 weeks Approx. 15 - 20 days
Australia, New Zealand and Oceania:
3 - 5 weeks Approx. 15 - 20 days
Asia Pacific:
4 - 5 weeks
Approx. 15 - 20 days
 
These are estimates based on the delivery times of past orders. Once your order is shipped we are not able to rush the delivery as it is now in the hands of the mail service and the country of delivery's customs and postal service. Please follow along with the tracking code we send with each order. We appreciate your patience!

* Colombia and Argentina: Only EMS shipping method available to assure the package is delivered and prevent from getting lost after shipping. 
 
Thank you in advance for your patience! 🙌🏼
Please contact us if you have any doubts  

Refunds & Exchanges

Due to the nature of our products, we cannot accept returns or exchanges.

However, we want you be 100% happy with your purchase. If you have a problem with your order, please contact us at hola@nativoskincare.com and we will try to remedy the situation as best we can.

With all of this mind, please be aware that the products you are buying are handcrafted and 100% natural / organic so they tend to have variations from batch to batch. Thank you always for your support!